Privacy Policy

Information We Collect

When you submit a request through our website inquiry form or booking form, we collect the information you provide, including:

• Your name
• Your phone number
• Your email address
• Your project details, including the service you are interested in
• Your preferred contact method

When you message us using the WhatsApp link on our Site, we also collect the WhatsApp contact information you use to reach us, including your name and phone number as provided by the WhatsApp platform.

When you book a showroom visit through our booking calendar, we collect your name, email address, phone number, and the appointment date and time you select.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and answer your questions
• Prepare quotes and estimates for your project
• Schedule and confirm showroom visits and consultations
• Follow up on projects, including updates on design, build, and installation
• Provide after-sales support and warranty service
• Improve our website, services, and customer experience

Advertising and Analytics

We use Meta (Facebook and Instagram) advertising. The Meta Pixel, a piece of code on our Site, may collect browsing data—such as pages visited and actions taken—for advertising measurement and retargeting. This helps us show relevant ads to people who may be interested in our services. Meta’s use of this data is governed by Meta’s own privacy policy.

We also use Google Analytics to understand how visitors use our Site—for example, which pages are most visited and how visitors found us—and Google Search Console to monitor our presence in Google search results. These tools may collect anonymized usage data such as approximate location, device type, and pages viewed.

Sharing Your Information

We do not sell customer data to third parties. We may share your information only with trusted service providers who help us run our business—such as the platforms that host our inquiry forms, booking calendar, and messaging—and only to the extent necessary to provide those services. These providers are obligated to keep your information confidential and secure.

Data Retention and Your Rights

We retain the information you submit for as long as necessary to respond to your inquiry, complete your project, and provide after-sales support. If you are not a customer, we generally retain inquiry data for up to 24 months after your last contact with us, after which it is deleted or anonymized.

You may request access to, correction of, or deletion of your personal information at any time. To make a request, contact us using the details below. We will respond to verified requests within a reasonable timeframe.

Data Security

We take reasonable measures to protect your information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Contact Us About Privacy

If you have any questions about this Privacy Policy or wish to make a privacy request, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.